A results-driven Senior Program Manager and LEGO® SERIOUS PLAY® Facilitator with over 9 years of experience at Amazon, leading initiatives and process execution in EU Reverse Logistics Quality across 20+ centers in eight European countries. Specializing in quality improvement and standardisation, driving team performance, optimizing processes, reaching team alignments and achieving key operational targets such as recovery, concessions and defect prevention.
Passionate about fostering cross-functional collaboration, leading efforts to streamline return processes, implement expert knowledge-sharing frameworks and enhance operational efficiency. Committed to creating a culture of continuous improvement, delivering high-quality outcomes and aligning strategic goals with measurable results.
A results-driven Senior Program Manager and LEGO® SERIOUS PLAY® Facilitator...